If you have a complaint about our estate agency services and you have been unable to settle the matter with the office manager concerned, please address your complaint to Mr Paul Lea, The Venmore Group, Floor 2, Prospect House, Columbus Quay, Riverside Drive, Liverpool, L3 4DB.
If we are unable to resolve the matter to your satisfaction in house, in accordance with our complaints procedure, the matter can be referred to The Property Ombudsman, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306. [email protected]
or to the National Association of Estate Agents (NAEA), Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG Tel: 01926 496 800. [email protected]