16th January 2024, Ball & Percival has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Rob Farnham, one of The Venmore Group Founders, commented: “The Feefo Platinum Trusted Service Award is only awarded to companies that deliver exceptional customer service, year-round, year in year out. It’s a reward for delivering quality customer service time and again, placing service at the heart of what we do at what is often an emotional and stressful time moving home.
To win this award, we had to collect at least 50 reviews annually with a Feefo rating of at least 4.5 – we’ve smashed it for two years in a row!
We couldn’t have done it without our customers and fantastic Southport team, so thank you for sharing your ratings and reviews with Feefo and our team for delivering quality service.
This award is a huge vote of confidence from our customers. It’s based on honest, valuable feedback and keeping our clients happy which is our biggest motivator!”
Congratulating on this year’s award winners, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Ball & Percival for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
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